Refund policy

Return Policy

At KawaiOnO, we want you to be completely satisfied with your purchase. If, for any reason, you need to return an item, please read our return policy carefully to ensure a smooth and hassle-free process.

Conditions for Returns:

Product Tags Must Remain On Item: To be eligible for a return, the item must be in its original condition with all product tags and labels still attached. Please do not remove or tamper with these tags until you are certain you want to keep the item.

Item Must Not Be Worn or Soiled: We can only accept returns on items that are in brand new, unworn, and unsoiled condition. Items with signs of wear, stains, odors, or damage will not be eligible for a refund.

Return Within 30 Days: You have 30 calendar days from the date of delivery to initiate a return. Please ensure that your return package is postmarked within this time frame.

How to Initiate a Return:

Contact our Customer Support Team: To begin the return process, please contact our customer support team at [Hello@lovekawaiono.com]. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the next steps.

Pack and Ship: After receiving return authorization from our team, securely package the item(s) in their original packaging, including all tags and labels. Please include a copy of your order confirmation or packing slip in the package.

Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

Refund Process:

Once we receive your return and verify that it meets the conditions outlined in our return policy, we will process your refund within [3] days. Refunds will be issued in the original form of payment.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item separately.

Questions or Assistance:

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our Customer Support Team at [Hello@lovekawaiono.com].

Thank you for shopping at KawaiOnO. We appreciate your business and hope to provide you with a seamless shopping experience.